Preview two upcoming enhancements to Connections including an updated support process for connection-related problems and Client Site enhancements designed to make it easier for clients to identify and troubleshoot common connection issues.
Join us for the next Product Update webinar on March 2nd, or keep reading below to learn more about these updates.
Releasing March 1, 2021
eMoney is moving our ticket management system to Salesforce to enhance the experience for our clients when reporting a connection-related issue.
This means more visibility and flexibility regarding open service tickets and the ability to follow up via email and from any device.
Click the Report a Problem link as usual to begin your support request and complete the form by selecting a Topic from the included list, providing details regarding the issue in the Message field, telling us which Client (optional) is being impacted, and entering one or more email addresses in the new Send Replies To field.
It’s essential to add as much detail as possible in the Message field to help expedite our ability to resolve your issue.
Once you click Send, you’ll receive a summary that includes your Case Number and Contact Email(s).
It’s important to note that the connections Support tab will be sunset as part of this enhancement. Ticket history previously available through the Support tab will be unavailable following this change. You’ll receive updates on your connection support requests via the provided Contact Emails—rather than being required to track updates within the application—as we work to resolve your request.
When you update a request using the Update Reported Problem link you’ll receive an email for your records.
Here you can Mark As Resolved, provide additional information to our support team, or view the status and details from the original request.
We will also make minor adjustments to the Advisor Connections Dashboard to make finding information about your case easier. When there is an open Support Case you’ll be able to update the request through a case number link on the dashboard—otherwise, No Open Case will be displayed.
Finally, as part of this update, we will sunset the email@example.com inbox— to ensure all connections related issues are tracked properly, they should be submitted using the Report a Problem workflow within the eMoney application.
To help you gain a clear picture of the health and status of your connections, we’re simplifying the Client Site account view to easily identify connections that may need attention.
Share this guide to help communicate this change to your clients.
New color-coded institution statuses will help your clients easily identify connections that they can repair, such as by updating credentials (in red), versus errors that are outside their control, such as institution errors (in yellow).
You and your clients will be able to easily identify connections with errors and warnings with the new account filters. They’ll even have more insight into manual accounts and advisor managed accounts.
We’re making it easier than ever for clients to identify and troubleshoot connections with user fixable errors—such as updating credentials, access codes, and security questions.
As opposed to institutional outages and technical issues where there is nothing for them to correct and where we will work with the institution to resolve.
These updates are designed to streamline your clients’ connections experience and reduce their need for your support.
Coming soon, we are excited to introduce two new Monte Carlo enhancements to help you create more engaging client conversations.
With our new Longevity Risk feature, you will be able to quickly identify the probability of success of a client being able to fund their cash flows over a broader spectrum of years, helping to provide a comprehensive picture of how sensitive your client’s plan is to the risks of longevity.
We’re also introducing a net new planning metric; Confidence Age, taking your client conversations a step further by demonstrating their financial health in a more humanized way to help prepare them for their future.
This innovative and customizable Monte Carlo metric is determined by identifying the age at which the Monte Carlo success rate is projected to drop below the confidence threshold that you set.
Check out a sneak peek below and stay tuned for more on these exciting enhancements coming soon!
Save time and increase your efficiency with our new Change Plan feature coming soon for Presentations! This highly requested feature allows you to quickly select a Plan and What-If to apply to all reports in your presentation with a single click – instead of needing to adjust the plan and what if setting under each report individually.
Select a presentation, and the Change Plan button will now be available alongside Contents, Title, and Broker-Dealer Footer. The new Change Plan feature is available in the Presentation Center, Facts Presentation, and Goal Planning Presentation.
Click Change Plan and use the drop-down menus to select from available Plans and What-Ifs. Next, click Save to apply the Plan or What-If to each report within the presentation that supports the plan changes.
Note: Change Plan will not update reports that do not support plan changes (e.g., introductory, supplemental) and individual reports with locked Plan or What-If settings.
You can see what Plan is applied to each report page under the report name, and you can override selections on individual reports by clicking into the report page and selecting custom Plan and What-If settings.
Releasing February 19, 2021
On February 19, 2021, the Help menu is getting an upgrade to support contextual help resources depending on where you are in eMoney. The new Suggested Help tab will showcase resources specific to the page you’re on.
On February 19, suggested resources will be available for the following pages:
Sub-pages will inherit the help items from the main page category. For example, each Facts page will have help about Facts not specific to Liabilities or Insurance.
Your second tab, All Help, allows you to take a deeper dive into all the available help resources. The search box function has not changed and will continue to allow users to search the entire Help repository no matter where they are in eMoney.
Courses Prominently Displayed
In addition to the two-tab interface, we’re adding the Courses link to the Help menu heading when expanded. This update will help streamline how you access our dynamic training courses, which we anticipate will be especially helpful for new users.
Note: This update does not impact the Client Site.
We will continue to enhance our help resources with even more specific pages in the future.
Released February 16, 2021
We updated the Citibank API connection to accommodate the categorization of Unbilled transactions. Previously, Unbilled transactions, which often include reoccurring auto-pays, were required to enter a Pending status for thirty days before they updated to Billed. During this time, they were unable to be categorized, which complicated the process of adequately identifying these transactions for client budgets and expenses.
With this update, you can immediately categorize Unbilled transactions to capture them in the appropriate budget and expense categories for your clients.
Released February 16, 2021
To streamline your experience, we’ve added drop-down navigation to the Topics area within Foundational Planning. The drop-down menu simplifies Topic selection and provides more onscreen real estate for your client’s Plan Summary comparison.
Released January 19, 2021
We’ve added the ability to mass upload Vault documents quickly. This feature saves you time by streamlining your ability to quickly share documents—like privacy policies or Form ADV—with all your clients.
Access the Advisor Vault under the More drop-down menu on your Navigation Bar. Then upload the document that you’d like to share with your clients
Now click the Actions menu and select Bulk Share and click Share.
You also have the ability to unshare bulk shared files using the same Actions menu on the currently shared file.
Released January 19, 2021
In alignment with the new Bulk Share feature, we’ve updated the Vault default file sorting to sort files by their Created Date. This ensures that the most recent documents are easily visible to you and your clients.
You and your clients can easily adjust how files are sorted by selecting the Name, Size, Shared, and Created filters within the Vault folders.
Released January 12, 2021
The most recent market value data available within eMoney will now be used to estimate the null values for the cost basis for accounts with holdings that include a mix of null and non-null basis values.
For connected accounts, this estimation will happen automatically. For manual accounts, this estimation will take place when you visit the accounts Holdings page. The Holdings page has been updated to include a note regarding this functionality:
Grayed-out and italicized basis values indicate no basis information was received for that holding from the vendor. In this case, the basis is set to equal the current market value of the holding. Additionally, any totals or subtotals of the cost basis will also be affected.
Released January 4, 2021
To support accurate planning calculations, federal tax-related values and contribution limits will be updated to their 2021 values on January 4, 2021.
Released January 19, 2021
Based on IRS guidance, we updated the eMoney estate tax system to better handle a specific use case where all three issues below are present:
In the case above, the exemption applied for estate tax calculations will be the larger of the natural exemption amount for the year of death or the actual exemption used in the past during those years of higher exemptions.
We’ve also added new fields to the Fact Finder > Assumptions > Miscellaneous > Gifting tab to support the system’s ability to know how much exemption was used in the past and apply it correctly. If you have such cases, you should enter the appropriate data in those fields.
Released January 25, 2021
Based on user feedback, we are changing the behavior of our growth rate assumptions only in the case of a premature client death being assumed. This change will more realistically model what was considered typical client behavior in such a circumstance.
When a premature death is assumed for someone that is not yet retired, we will continue to use the pre-retirement growth rate until the survivor’s retirement age, when it then switches to the retirement growth rate.
Currently, the asset growth rate switched to the retirement growth rate immediately upon the assumed premature client death. This will, for most cases, result in a higher growth rate for the survivor’s pre-retirement years and thus a smaller life insurance gap analysis need than previously calculated.
Released January 25, 2021
A new disclaimer page has been added to the Foundational Planning – Life Insurance Gap Analysis presentation. The disclaimer will provide context on the assumptions used within the analysis.
Released January 27, 2021
Next week, we’re relabeling our Applications drop-down menu to Integrations to better align with intended usage and clarify navigation for new users.
Released January 28, 2021
Gain more in-depth insight into who is engaging with your campaign, where they’re seeing your marketing messages, and when. This release enhances the experience by adding an overall email engagement view, additional details on leads and opportunities, and channel engagement data.
Keep reading below to learn more about the latest enhancements to the Landing Page and Generated Leads, Channel Engagement, and Overall Email Engagement charts.
From the Landing Page and Generated Lead chart, you can now access a detailed table of who is engaging with your marketing campaigns. Simply click on the total number beneath Landing Page Visits, Leads, or Opportunities to view.
Note: Name and Email Address data are not available for landing page visits generated via social media. However, this data is available for leads and opportunities.
This chart shows which channels (including email and social) are the most effective for driving landing page visits. You can leverage this data to understand where you’re having success and which channels have success with the associated campaign. We mark the associated campaigns on the timeline for reference.
Now available within Campaign Analytics, you can view a consolidated table of email engagement across all campaigns.
For more information on new and upcoming releases, best practices, or eMoney news visit the eMoney Client Blog.