We’re Growing…and so is the Demand for Customer Support!

In an industry where constant change isn’t just encouraged, it’s necessary for success, eMoney makes sure one thing remains the same: our unwavering dedication to helping our advisors and their clients achieve success. One of the reasons we’ve been able to keep this promise over the course of the past 15 years, and something that we believe sets us far apart from our competition, is our commitment to providing our advisors with the industry’s highest level of customer service.

Over the course of the last six months, while we were busy with our biggest product release in company history, announcing a strategic partnership with Fidelity, and reorganizing our firm to support a better, faster product release schedule, we underestimated the effect these changes would have on our support model.

As a result, we’ve seen a dramatic uptick in the number of calls we receive on a daily basis and in turn, you may be experiencing longer than usual wait times. This is unacceptable to the entire eMoney team.

To make sure your questions are always answered in a timely manner, we are currently in the process of doubling the size of our customer service staff. This will increase support on the phones, through email, and also via our new chat feature. We are confident that with the addition of these new employees, we will quickly return to the level of service you have come to expect from eMoney.

We appreciate your patience and thank you for your loyalty.