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Learn MoreAccount aggregation allows you and your clients to securely connect financial accounts to the eMoney system. Our aggregation technology, known as Connections, automatically updates your financial plans with account data daily. Now, even after a plan is complete, clients can view their accurate, up-to-date financial picture.
When you’re ready to start adding and managing connections in eMoney, check out the video below and read our guide.
There are two kinds of connections in eMoney: advisor-managed connections and client connections.
Advisor-managed connections pull in account information directly from your book of business using a login or ID associated with your financial institution. You can add these connections only from the advisor side of eMoney, giving you full control over the accounts you want to bring into the system. Clients will only see accounts they own within your book of business.
Client connections are your clients’ held-away assets. You can add these connections from your advisor side, or clients can add them from the client portal. We strongly recommend that you allow your clients to add connections from their portal. By doing so, your clients can enter their secure information, such as usernames and passwords, themselves. Otherwise, your office would need to reach out to your clients and set up an appointment or screen sharing session when updating disconnected accounts, adding an extra step in the process. We’re pretty sure you have better things to do.
Adding your advisor-managed connections is an important first step after you start using emx Select. Before you give clients access to their portal, you should connect all of the client accounts you currently manage. The first time your clients log in, you ensure that an important part of their financial picture is already in place.
How to add advisor-managed connections:
After you’ve located your connection, follow the on-screen instructions to pull in your accounts.
Please note: The setup instructions and login credential combinations vary by financial institution. We will always provide you with the necessary steps to successfully establish your connection.
For the purposes of client connections, we will focus on adding them from the client portal. Similar to advisor-managed connections, the setup instructions, and login credential combinations vary by financial institution. Direct your clients to follow the on-screen instructions to successfully connect their accounts.
How to add client connections:
Clicking on each connection brings up a dialogue window that prompts your client for login credentials for that particular institution. We recommend that clients first click the hyperlink found on this screen that directs them to the financial institution’s website. Verify they have the correct institution before they attempt to enter their credentials in eMoney. If their username and password is successful at the institution’s web page, your client can then enter their credentials for the connection.
Occasionally, your eMoney connections may disconnect from their financial institutions. When this happens, you or your clients need to reconnect the account information so it updates as it should. You can do this in a number of ways, depending on how the connection became inactive.
Accounts can disconnect when the financial institution requires new or additional information. Or at times, the financial institution undergoes website maintenance and temporarily restricts the connection from gathering data. Here are some common troubleshooting techniques you can try if your connection becomes out-of-date.
Refresh accounts. Click the Refresh button to automatically re-submit the connection’s existing login credentials. This is best used when the institution’s website is temporarily unavailable or if the website displays new financial information.
Check for new accounts. This is helpful if you or your client recently added an account at a financial institution and it does not yet appear in eMoney. Once you check for new accounts, any recently added or unlinked accounts will appear for that connection.
Re-enter log in credentials. Some financial institutions set passwords to expire after a certain length of time. If this happens, connections cannot access that institution’s website until your client enters the most recent username and password. Update the login credentials at the institution’s site prior to entering the new information for the connection.
Answer security questions: Financial institution websites often require that clients answer security questions before they can access their account information. In many instances, eMoney accesses the accounts in the same way, so the connection will prompt the same security questions when establishing a connection. If the financial institution holds multiple security questions, clients may be prompted a few times in eMoney until all of the questions have been answered.
One-time Access Code: Some financial institutions will require that a secure access code be entered when they see that access is being attempted from a new server, such as eMoney. This access code will typically be sent to the client as an email or text message. As a best practice, when troubleshooting this error, make sure the client follows all the actions they are prompted to take. The most common error when troubleshooting the access code login error is the client not logging in at the institution’s website directly before requesting the access code be sent to them.
The Data Service Support team helps resolve connection-related issues beyond normal troubleshooting methods. If you or your client cannot resolve a connection error, or you cannot establish a connection to your financial institution, submit a ticket using the Report a Problem option. This option is only available to advisors.
How to Report a Problem:
In the ticket description, choose the nature of the error from the drop-down menu and write a short message. Messages should be as detailed as possible and describe what you or your client wants to accomplish, as well as the error you receive.
DSS representatives will respond to your ticket by the end of the business day. With a status of your ticket, any known issues surrounding that connection or financial institution, and resolution steps.
