for expert insights on the most pressing topics financial professionals are facing today.
Learn MoreAre you receiving all the communication you need from eMoney? We want to make sure you hear about the latest product enhancements, get access to valuable training opportunities, and discover best practices and new ways to serve your clients.
With a few simple steps, you can customize your email preferences and ensure you’re receiving important communications from eMoney
The first step is to actively manage your email preferences.. This allows you to customize your email subscriptions based on communication channels like:
Click the link below to request an email allowing you to manage your email preferences.
Once on the Communication Preferences page, you can check the types of emails you want to receive, then scroll to the bottom of the page and click Update Email Preferences.
Finally, if your email subscriptions are all set up but you’re still not receiving emails, or they’re ending up in your junk folder, you may need to make some adjustments.
Start by adding announcements@emoneyadvisor.com to your Safe Sender List. This notifies Outlook that emails from eMoney are not junk mail.
Note: You can find instructions for adding email addresses to your safe sender list for Outlook here. Other email services should also include safe sender information in their documentation.
If you’ve added the above email address as a safe sender and are still not receiving emails they may be getting blocked before reaching your inbox. In this case, check with your IT team to see if the email server has eMoney whitelisted to send you email communications.
Still not receiving the emails you need? Give us a call at 888-362-8482 or send us an email.
