Interactive How-To’s Coming to the Client Website this January

We know that your clients’ experience with you and your staff is just as important as their experience with the technology you offer. And with new features like the new Goals tab and redesigned Client Homepage, we’re constantly working to improve the way your clients interact with their finances – and with you!

But with hectic schedules, your clients don’t always find the time to learn their way around their Client Portals.

On January 23, we’re simplifying the way your clients learn to navigate their Client Sites with interactive How-To’s. Functioning just like the How-To’s on your Advisor Site, your clients will have immediate guidance on the most common tasks on their Client Site, like connecting accounts, uploading Vault documents or entering living expenses.

With How-To’s on the Client Site, your clients will have access to answers to their most common questions at their fingertips, so you and your support staff will have more time to focus on what matters most.

What are How-To’s?

How To’s were released for the Advisor Site in 2016, adding on-screen guidance designed to simplify the process of using eMoney for new and experienced users. Now we’re bringing that same functionality to your clients.

Client Site How-To’s will allow clients that are extremely tech-savvy and those who need a bit more help to quickly and easily understand how to navigate and operate their personal financial management websites.

Here’s how it works:

  1. Clients can start by clicking Help and – depending on where they are on their Client Site – their How-To list will populate with guides relevant to the content on each page.
  2. Then click the How-To to activate the interactive guidance and follow along with each step.
  3. That’s it!

Once the guided action has been completed, the How-To will automatically close, allowing your client to continue navigating throughout their Client Site without interruption.

Here are some of the Client Site How-To’s releasing on January 23rd.

  • Home
    • Join Screen Sharing
    • How to get the Mobile Site
    • Add an Account
  • Organizer
    • Upload a Picture
    • Edit Your Personal Information
    • Add an Income Source
    • Enter Living Expenses
    • Add an Account

What should I tell my clients?

Let your client’s know what’s coming next year with this client-facing email template.

Stay tuned for more information on Client Site How-To’s later this month!

Joseph Pearson

Written By

Joseph Pearson is a Client Communications Strategist with eMoney Advisor, LLC. A three-time eMoney Wingbowl Champion, one-time Chili Cook-off Runner-up and Gold Stevie® Award-winning Front-Line Customer Service Professional of the year for 2016 - Joe is a proud father, devoted husband, and he always tries turning it off and back on again before calling IT.